Refund Policy

1. Overview

At NVIAI SMART TECHNOLOGY COMPANY LIMITED, we want you to be completely satisfied with Meslingo. We understand that sometimes a product may not meet your expectations, which is why we offer a fair and transparent refund policy.

This policy applies to all paid subscription plans for Meslingo purchased directly through our platform or through LemonSqueezy, our payment processor.

2. Free Plan

Meslingo provides a comprehensive Free plan that includes:

• Essential translation features for basic team communication
• Support for multiple languages
• Access to core AI-powered translation capabilities
• Limited monthly translation quota sufficient for small teams

We strongly recommend using the Free plan to evaluate whether Meslingo meets your needs before committing to a paid subscription. This helps ensure you make an informed decision and reduces the need for refunds.

3. Refund Eligibility

Our refund policy is designed to be fair to both our customers and our business. Here's a quick overview:

4. First Month Refund Policy

We offer a 100% money-back guarantee for your first month of subscription:

• Eligibility: You must request a refund within 30 days of your initial subscription purchase
• Amount: Full refund of the first month's payment
• No questions asked: We won't require you to provide a reason, though feedback is always appreciated
• One-time offer: This first-month refund is available only once per workspace/account

5. After First Month

Once you have been a paying subscriber for more than one billing cycle:

• No refunds: Refunds are not available for subscription payments made after the first month
• Continued access: When you cancel, you retain full access to all paid features until the end of your current billing period
• Automatic downgrade: After your billing period ends, your workspace will be automatically downgraded to the Free plan
• No future charges: Once cancelled, you will not be charged for subsequent billing periods

Example Scenario

If you subscribed on January 1st and decide to cancel on March 15th:

• You will not receive a refund for the March payment
• You can continue using all paid features until March 31st (end of billing cycle)
• Your workspace will be downgraded to Free on April 1st
• You will not be charged on April 1st or any future date

6. How to Request a Refund

To request a refund for your first month subscription, please follow these steps:

• Email us: Send a refund request to billing@meslingo.ai
• Include: Your workspace name, the email associated with your subscription, and your order/transaction ID
• Timing: Ensure your request is made within 30 days of your initial subscription purchase

Required Information

Please include the following in your refund request:

• Slack workspace name or URL
• Email address used for subscription
• Order confirmation number or transaction ID
• Date of purchase
• (Optional) Reason for requesting a refund — this helps us improve

7. Refund Processing

Once we receive your refund request:

• Review time: We will review your request within 2-3 business days
• Confirmation: You will receive an email confirming the refund approval
• Processing time: Refunds are processed through LemonSqueezy and typically take 5-10 business days to appear on your statement
• Refund method: Refunds are issued to the original payment method used for the purchase

8. Exceptions

Refunds may not be granted in the following circumstances:

• Violation of Terms: If your account was suspended or terminated due to violation of our Terms of Service
• Fraudulent activity: If there is evidence of fraudulent use or abuse of the refund policy
• Repeated refund requests: The first-month refund is a one-time offer per workspace/account
• Third-party purchases: Purchases made through third-party marketplaces may be subject to their respective refund policies

9. Annual Subscriptions

For annual subscription plans:

• First 30 days: Full refund available within 30 days of initial purchase
• After 30 days: No refunds are available for annual subscriptions after the first 30 days
• Cancellation: You may cancel at any time, and you will retain access until the end of your annual subscription period

10. Cancellation Policy

You can cancel your Meslingo subscription at any time:

• Self-service: Cancel directly through your Meslingo dashboard or subscription management portal
• Email: Send a cancellation request to billing@meslingo.ai
• Immediate effect: Cancellation takes effect at the end of your current billing cycle
• Data retention: In accordance with our Privacy Policy, we do not store your message data, so there is no user data to delete upon cancellation

What Happens After Cancellation

• You retain access to paid features until the end of your billing period
• Your workspace is automatically downgraded to the Free plan
• No further charges will be made to your payment method
• You can re-subscribe at any time to regain access to paid features

11. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

NVIAI SMART TECHNOLOGY COMPANY LIMITED
Billing & Refunds: billing@meslingo.ai
General Support: hello@meslingo.ai
Website: https://meslingo.ai

We aim to respond to all refund-related inquiries within 2-3 business days.