Privacy Policy

1. Introduction

NVIAI SMART TECHNOLOGY COMPANY LIMITED is committed to protecting your privacy. This Privacy Policy explains our practices regarding the Meslingo Slack App AI Agent Assistant—an AI-powered translation tool designed to help global teams communicate effortlessly within Slack.

By installing and using Meslingo, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Service.

2. Data Controller

The data controller for any information processed in connection with Meslingo is:

NVIAI SMART TECHNOLOGY COMPANY LIMITED
Email: privacy@meslingo.ai
Website: https://meslingo.ai

3. Our No Data Collection Policy

What We DO NOT Collect:

• Message Content: We do not store or log any messages, translations, or conversations processed through Meslingo.
• Personal Information: We do not collect names, email addresses, phone numbers, or any other personally identifiable information.
• Slack Workspace Data: We do not access, store, or analyze your Slack workspace information, channel lists, or member directories.
• Files and Attachments: We do not store any files, images, or documents shared in your Slack workspace.
• Usage Patterns: We do not track individual user behavior, translation history, or usage analytics tied to specific users.
• Location Data: We do not collect or track your geographic location.

Ephemeral Processing Only

All translation requests are processed in real-time and immediately discarded. When you use Meslingo to translate a message:

• The message is received from Slack's API
• The message is sent to our AI translation engine
• The translated result is returned to Slack
• No data is stored, logged, or retained at any point

4. How Meslingo Works

Meslingo operates as a Slack application that provides real-time AI-powered translation services. Here's how the technical process works:

4.1 Slack API Integration

Meslingo integrates with Slack using official Slack APIs and follows all Slack App Directory requirements. We request only the minimum permissions necessary to provide translation services.

4.2 Translation Process

When a translation is requested:

• Slack sends the message to Meslingo's servers via secure, encrypted connection
• Our system processes the translation request using AI technology
• The translated text is returned to Slack and displayed to users
• The entire process takes milliseconds and no data persists

4.3 Permissions We Request

Meslingo requests only the following Slack permissions:

• Read messages in channels where the app is added (to translate content)
• Post messages (to deliver translations)
• Respond to slash commands (to process translation requests)

We do not request access to private channels, direct messages, or workspace-wide data unless explicitly invited by workspace administrators.

5. Slack Platform Compliance

Meslingo is built in full compliance with Slack's platform policies and security requirements:

5.1 Slack App Directory Requirements

• We comply with all Slack App Directory policies
• Our app has undergone Slack's security review process
• We maintain compliance with Slack's data handling guidelines

5.2 Slack's Privacy Standards

We adhere to Slack's requirements for third-party applications, including:

• Not storing Customer Data beyond what is necessary for service delivery
• Not using Customer Data to train AI models
• Not selling or sharing Customer Data with third parties
• Implementing appropriate security measures to protect data in transit

5.3 Workspace Administrator Control

Slack workspace administrators maintain full control over Meslingo's access:

• Administrators can install, configure, and remove Meslingo at any time
• Administrators can control which channels Meslingo can access
• Administrators can view and manage app permissions through Slack's admin console

6. Third-Party Services

6.1 AI Translation Engine

Meslingo uses Google's Gemini AI for translation services. Important notes about this integration:

• Translations are processed via enterprise-grade, secure APIs
• No message content is stored or used for model training
• All API calls are encrypted and ephemeral
• Google's AI services comply with enterprise privacy standards

6.2 Payment Processing

For paid subscriptions, payments are processed by LemonSqueezy, a PCI-DSS compliant Merchant of Record:

• NVIAI does not store credit card information
• All payment data is handled directly by LemonSqueezy
• LemonSqueezy's privacy policy governs payment data handling

6.3 Infrastructure

Our service infrastructure is hosted on secure cloud platforms with:

• Industry-standard encryption
• Regular security audits
• Compliance with international data protection standards

7. Data Security

Although we do not store user data, we implement comprehensive security measures to protect data during transit:

• Encryption in Transit: All data transmitted between Slack, Meslingo, and AI services uses TLS 1.3 encryption
• Secure Infrastructure: Our servers are hosted in secure data centers with 24/7 monitoring
• No Data at Rest: Since we don't store data, there is no data at rest to protect
• Regular Security Reviews: We conduct regular security assessments of our systems
• Access Controls: Strict access controls limit who can access our infrastructure

8. Your Rights

Because Meslingo does not collect or store personal data, traditional data subject rights (access, rectification, deletion, portability) are not applicable in the conventional sense. However:

• Right to Information: You have the right to understand how Meslingo processes data, which this policy provides
• Right to Remove the App: Workspace administrators can remove Meslingo at any time, immediately terminating all access
• Right to Inquire: You may contact us with any privacy-related questions

For EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation. Since we do not process personal data in a way that triggers GDPR obligations, these rights are addressed through our no-data-collection approach.

For California Users (CCPA/CPRA)

California residents have rights under the California Consumer Privacy Act. Since Meslingo does not collect, sell, or share personal information, these rights are inherently protected by our privacy-first design.

9. Children's Privacy

Meslingo is a business productivity tool intended for use in professional Slack workspaces. We do not knowingly provide services to children under 16 years of age. If you believe a child has used our Service, please contact us and we will investigate.

10. International Users

Meslingo is available globally. Since we do not store personal data, international data transfer concerns are minimized. However, please note:

• Translation processing may occur on servers located in various regions
• All data transmission is encrypted and ephemeral
• We comply with applicable international privacy standards

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We will update the "Effective Date" at the top of this policy
• For material changes, we may notify workspace administrators through Slack or email
• Continued use of Meslingo after changes constitutes acceptance of the updated policy

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

NVIAI SMART TECHNOLOGY COMPANY LIMITED
Email: privacy@meslingo.ai
General Inquiries: hello@meslingo.ai
Website: https://meslingo.ai

We will respond to privacy-related inquiries within 30 days.